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Notification

Notifications By Category1

Scanned/Emailed/Faxed Sales Draft Requests to Merchants

Card issuers typically initiate copy requests when cardholders question or dispute transactions appearing on their monthly billing statements. They may also initiate a copy request for legal reasons such as to comply with a written order. An issuer sends the request to the appropriate acquirer. The acquirer has 10 business days from the date it receives a copy request to deliver a copy of the related sales receipt to the card issuer via a method that shows proof of delivery. There are a limited number of days to respond to a copy request.

Notifications By Category2

Discover and American Express Chargeback Prevention Notifications

American Express and Discover Chargeback Prevention Notifications are retrieved and responded to within 5 days of the request. A Retrieval Request not responded to from either of the two mighty card networks results in a Non-Reversible Chargeback for the merchant.These Non Reversible Chargebacks are hard to represent and destroy a merchant’s credibility in the long run.

Notifications By Category3

Ethoca Fraud Reason Chargeback Prevention Notifications

The consumer contacts their issuing bank to dispute a charge based on fraudulent or non-fraudulent reasons.The issuer’s system identifies the fraudulent chargeback as an Ethoca participating merchant and automatically redirects the dispute to Ethoca for processing and resolution.Ethoca Fraud Reason Chargeback Prevention Notifications are notifications for specific fraud Card Not Present transactions. The merchants are required to take immediate action by issuing a refund as soon as possible (objective is within 24 hours). A notification is sent to the issuing bank through the Ethoca Fraud Reason Chargeback Prevention Notifications System and a chargeback is stopped.

Notifications By Category4

Better Business Bureau (BBB), Attorney General’s Office, Antifraud Consumer Complaints and Consumer’s Direct Complaints

These are notifications which Chargeback Expertz received directly from Better Business Bureaus, Attorney General’s offices, and consumers themselves. Chargeback Expertz deals with and fixes the issue directly by contacting them. Chargeback Expertz has to respond within an expected time frame and obey all governing bodies’ rules and regulations.

Notifications By Category5

Processing Company’s Pre-Chargeback Retreival Requests

Processing Company’s Pre-Chargeback Retrieval Requests are notifications Chargeback Expertz’s system receives directly from a network of credit card companies, informing the system that a customer and/or the issuing bank intends to request transaction documentation. In order to prevent a chargeback, the merchant must refund the transaction in question and notify the credit card company. It is not necessary to provide any other information. The merchant has approximately 3-5 business days to complete this action on each record they receive.

Notifications By Category6

Verifi CDRN True Reason Chargeback Prevention Notifications

The consumer contacts their issuing bank to dispute a charge based on fraudulent or non-fraudulent reasons.The issuer’s system identifies the non-fraudulent chargebacks as a Verifi CDRN participating merchant and automatically redirects the dispute to Verifi CDRN for processing and resolution.Verifi CDRN True Reason Chargeback Prevention Notifications are notifications for specific true Card Not Present transactions. Merchants are required to take immediate action by issuing a refund as soon as possible (objective is within 72 hours).A notification is sent to the issuing bank through the Verifi CDRN True Reason Chargeback Prevention Notifications System and a chargeback is stopped. Chargeback Expertz works with contracted licensed reseller of CDRN, and do not offer the service directly to a merchant.

Chargeback Prevention