Merchandise Defective

Why This Occurs?

The cardholder claim(s) states that the goods or services were not the same as shown and described online for Internet transactions.
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Recurring Transaction

Why This Occurs?

The cardholder claim(s) to their bank, acknowledges participation in at least one transaction at the merchant outlet but disputes participation in other remaining transactions.

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Refund Not Posted

Why This Occurs?

This type of claim(s) is not valid because the cardholder is not eligible for a refund according to the terms and conditions.

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Retrieval Request

Why This Occurs?

There are various reasons for retrieval requests. It may be a result of a customer question or dispute, inaccurate or incomplete transaction information, a processing error or an indication of potential fraud.

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Fraud

Why This Occurs?

The cardholder received a transaction for which authorization had been declined. The most common causes are attempts to circumvent or override a declined authorization by forced posting, multiple authorization attempts, or an alternative authorization method.

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Goods Not Provided

Why This Occurs?

The cardholder claim(s) states that merchandise ordered was not received or that the order was cancelled as a result of the merchandise not arriving by the expected delivery date.
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Services Not Rendered

Why This Occurs?

The cardholder claim(s) states that services ordered were not received or that the order was cancelled as a result of services not arriving by the expected delivery date.
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