Resolve Disputes on Your Terms
Problem
Most customers go to their issuing bank to dispute a transaction, leaving you no opportunity to provide a resolution and avoid a dispute.
Solution
Chargeback Expertz RESOLVE solution enables sellers to proactively resolve non-fraud and confi rmed fraud disputes with a refund or cancellation.
Dispute Resolution
Resolve fraud and non-fraud at pre-dispute stage before a formal dispute is escalated
Rapid Dispute Resolution (RDR)
Auto-decision pre-dispute cases with
participating Visa RDR issuers using a robust
decision engine customized by seller for
real-time resolution
Cardholder Dispute Resolution Network™)
Resolve pre-disputes directed by
participating Chargeback Expertz issuers within
72 hours by seller-initiated refund
How RESOLVE Works for You
- Customer contacts issuer with a transaction dispute
- Dispute is routed to RESOLVE solution
- Chargeback Expertz Disputes: Dispute paused by issuer for seller-directed resolution
- Visa RDR Disputes: Participating RDR issuer directs dispute through decision engine for automatic resolution
- Customer dispute resolved
Benefits of Rapid Dispute Resolution
Visa RDR Disputes
RDR disputes are resolved automatically through
Chargeback Expertz decision engine
Chargeback ExpertzDisputes
Receive notifi cations of disputes in near
real-time on closed-loop network and resolve
with a refund or cancellation
Avoid Monitoring Programs
Prevent fi ling of pending disputes through
prompt resolution to protect seller account
Global Dispute Prevention
Expanded Global Network Coverage with Chargeback Expertz and Visa Issuers