10300 49th St N #427, Clearwater FL 33762, USA
+1 855-465-4723



Chargeback Expertz RESOLVE


For Sellers

About Chargebackexpertz

  • Founded in 2015
  • Offices in Los Angeles, San Diego, Las Vegas,Bostoton,Toronto, and London
  • 220+ Global Employees
  • 27,000 Seller Accounts
  • PCI Level 1 Certified, SOC 2 SSAE 16, GDPR Compliant

Chargeback Expertz Total Dispute Management

Chargeback Expertz solution suite provides protection from fraud and disputes, enabling sellers to increase profits and provide a better customer experience.

Dispute Prevention

Order Insight®

Dispute Resolution

Rapid Dispute Resolution

Notifications

Fraud Notice Dispute Notice

Dispute Representment

Dispute Representment

The Problem

  • No chance for sellers to resolve disputes directly with customers
  • Lack of control or decisioning to avoid disputes

Results In

  • Lack of control or decisioning to avoid disputes
  • Increased operational expenses and acquirer fees
  • Risk of losing processing privileges
  • Increased costs and resources on dispute review and management
UP TO

76%

of All Customers
Bypass the Merchantwith a Dispute

The Solution

Rapid Dispute Resolution

(Available April 2020)

Our global data-sharing network provides sellers with Visa and Non-Visa cases for pre-dispute resolution

  • Resolve fraud and non-fraud at pre-dispute stage before a formal dispute is escalated
  • Auto-decision Visa pre-dispute using a robust decision engine customized by seller for real-time resolution
  • Resolve non-Visa pre-disputes within 72 hours by sellerinitiated refund
  • Reduce dispute monitoring ratios with pre-dispute resolution

How Rapid Dispute Resolution Works

Benefits of Rapid Dispute Resolution

Resolve Visa Disputes

Resolve Visa disputes automatically through Chargeback expertz decision engine

Resolve Non-Visa Disputes

Receive notifications of Non-Visa disputes in near real-time

Avoid Dispute Monitoring Programs

Prevent filing of pending disputes through prompt resolution to protect seller account

Visa Disputes: Auto-decisioning for Rapid Resolution

Visa disputes resolved automatically

  • Resolve disputes automatically via a robust decision engine with rules set by seller
  • Reduce review and refund strain on operational resources
  • Avoid disputes filed in error, such as 3DS issuer liability, past time frame, etc.
  • Improve customer experience with automatic refund

Customizable Rule Options

  • Dollar Threshold
  • Dispute Category
  • Issuer BIN

Non-Visa Disputes: Paused for 72 Hours for Rapid Resolution by the Seller

Sellers receive near real-time notification of disputes directly from issuing banks

  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties and potential loss of processing privileges


Avoid Dispute Monitoring Programs

Protects sellers from being subject to dispute monitoring programs

Sellers are notified of pending Visa disputes, which are rapidly resolved by auto-decisioning, as well as Non-Visa disputes which are resolved by seller response.

  • Protect seller account – resolved pre-dispute cases do not count against your dispute monitoring ratios
  • Reduce operational costs and resource drain

Implementation Options

Self-Service

  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties and potential loss of processing privileges

Self-Service

  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties and potential loss of processing privileges

Self-Service

  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties and potential loss of processing privileges

Non-Visa Disputes: Paused for 72 Hours for Rapid Resolution by the Seller

RESOLVE Disputes

  • Identify risk and quickly resolve disputes
  • Reduce false positives – stop over-refunding
  • Prevent future disputes on recurring payments and subscription billing
  • Multiple card-brand dispute resolution
  • Provide best customer experience and reinforce brand value
  • Reduce operational costs and increase profits with automated Rapid Dispute Resolution

Global Dispute Prevention

Expanded Global Network Coverage with Chargeback expertz and Visa Issuers

INFORM - Notifications

Sellers can leverage direct delivery of fraud and dispute notifications to reduce payment risk

How to Use Data     What Is It?
Fraud Notice

Receive all Visa
confirmed fraud
notifications (TC40)
from a single
integration

Receive all Visa
confirmed fraud
notifications (TC40)
from a single
integration

Dispute Notice

Receive all Visa fraud
and non-fraud
disputes from a single
integration

Identify operational
and service changes to
improve customer
experience

BENEFITS

  • Improve link analysis and fraud analytics
  • Enhance fraud detection, modeling, and manual review
  • Use fraud data to track trending fraud rate

Rapid Dispute Resolution

Frequently Asked Questions Visa Disputes Non-Visa Disputes
How long does seller have to resolve? Auto-decision resolution in real-time 72 hours
How does seller return funds? Acquirer credits issuer for dispute – no seller action required Seller-initiated credit
Does the resolved dispute count against the seller’s dispute ratios? No No
Which issuers participate? Launching April 2020 on issuer’s Visa platform. Available globally. Over 60% of issuers in US. Limited coverage outside of US
False positive risks? No, if not resolved as per seller rules in rules engine, Visa proceeds with processing dispute Low risk
Risk of a Chargeback expertz being filed against a transaction resolved with Seller Review? No, Visa ensures issuer cannot file dispute against an Auto-Decision resolved transaction Mitigated by Chargeback expertz zero defect guarantee

Chargeback Prevention