Filing a Chargeback on Credit or Debit Card Purchases? Please Don’t!

Mostly the consumers are unaware of the fact chargeback is.  Chargebacks are refunds to the cardholders also known as reversal of amount paid during ecommerce business transaction by the issuing bank for fraudulent transaction on the bank statements of which cardholders are unaware.

Once the customer file complaint or raise dispute with issuing bank, the bank investigate into the same. If the customer claims proves to be untrue the refund is not initiated to the customer and money is not asked from the merchant.  On the other hand, Merchants are given the time to dispute the claim of the customers by providing supporting documents regarding the purchase. If the merchant does not respond to the dispute within time, the funds are automatically awarded to the cardholder.

Dos and Don’ts

Cardholders can request a chargeback if they have actually suffered from the fraud. It means their card is either stolen or card sensitive information is stolen and is being used by some fraudsters. Otherwise chargeback will be in favor of the merchant only as it is. Merchant will be providing all the compelling proofs and evidences and merchant will be winning the case. If you are unable to follow the chargeback process because of its complexity you can contact chargebackExpertz, a mediation firm that will secure a refund on your behalf.

Even if the transaction was unauthorized, it still might be better to deal with the merchant directly.  Filing a chargeback or not is you decision, but do have a word with your bank before filing the chargeback. Although it is always preferable to contact the merchant and not get into complexity.

Chargeback can be Disputed for various reasons, don’t dispute chargeback because of wrong reasons

These days customer prefer to go directly to the bank instead of contacting the merchant. Filing a chargeback is easy, you will get your money back also for a temporary basis. But think once, why would merchant does not like to keep its customer happy. They always want to keep the customer happy.

• If you regret making a purchase, return the product or cancel the service. If you keep the product and get a refund, that’s shoplifting. You’re not really a thief, right?!
• If you are unaware about the purchase, the shopperconsented the transaction. Therefore, you shouldn’t call the bank and say transaction was unauthorized.
• If you have subscribe to something or purchased anything, don’t go directly to the bank as bank does not have any other option apart from disputing the chargeback against merchant. Try to contact merchant first, if your queries are not resolved than you can go to your bank.
• If you have forgotten about the purchase you made, don’t just rush to the bank. Try to remember, ask someone, contact merchant before you dispute the transaction against the purchase.

Friendly fraud

Don’t raise the dispute when you have received the product. Few people do that. You want your money as well as the product. That’s wrong. Are you fraudster? Than what is the need of raising friendly fraud?

Because of the chargeback both the customer and merchant is suffering. Long lengthy process make them irritated. Use the chargeback only for the purpose for which it was made. Don’t make improper use of it. If the business receives too many chargeback it affect the reputation of the business. Your actions could be directly responsible for the destruction of a hard-working business owner. Because of the chargeback disputed by you merchant suffers huge losses. They increase the price of the product to recover the losses. Think before you dispute any transaction because at the end the customer is going to pay more. If the bank suspects you’re filling illegitimate chargeback as a means of cyber shoplifting, your account will likely be closed. If your account is closed, your credit score will drop.

As a cardholder it is your responsibility

• Not to share your card information with anyone.
• Read terms and condition carefully before doing any online transaction.
• Refund takes time. Give time to merchant. Don’t just rust to the bank.
• Shop on the secure websites, follow master and visa guidelines.

Chargeback should be last resort as it affects both the customer and the merchant. It has consequences that everyone has to face. If you have any doubts you can contact us at: +1 (888) 901-8653